Returns & Exchanges
At The Chivery, we want you to love your gear as much as we do, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn apparel. If your purchase doesn't fit or meet your expectations, our team is here to make it right with a seamless resolution process.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to locate your purchase and select the items you wish to send back.
Choose Your Resolution
Select whether you would like to exchange your item for a different size or color, receive store credit, or get a full refund to your original payment method.
Print and Pack
Download and print the prepaid shipping label provided by the portal, then securely pack your items in their original packaging if possible.
Ship It Back
Drop your package off at any authorized carrier location; once we receive and inspect your items at our warehouse, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing